In this text, we will learn about the components of business communication, how those components affect all of our communication, both professional and personal. We will discuss ways in which we can improve our communication style based on our audience and how to effectively overcome barriers to communication. We will apply our learning to real-life scenarios using case studies that illustrate both the good and bad in how business and society communicate. Using the knowledge gained from this text, we will be able to successfully analyze the ways in which business communicates with not only target markets but with internal and external business constituents.
Chapter 1: Fundamentals of Business Communication
Chapter 2: Legal and Ethical Considerations of Business Communication
Chapter 3: Piecing It Together
Chapter 4: Cross-Cultural Communication
Chapter 5: Diversity Case Study
Chapter 6: Listen to Communicate
Chapter 7: Listening Case Study
Chapter 8: Effective Business Writing
Chapter 9: Effective Presentation Skills
Chapter 10: Delivering Effective Presentation